Contact Center Team Leader
Job Description
Brook Street is working with a client that is seeking a Contact Center Team Leader on a Full-Time, Permanent basis. This is a fully-office-based role Mon-Fri 8-5 involving leading a team.
Main duties:
- To lead team taking inbound calls to arrange bookings.
- To make occasional outbound calls as required.
- To support team development on calls and training.
- To upsell where possible.
- To assist with exceptional c...